The "IMI: Roadside Assistance and Vehicle Recovery Techniques" course is designed to equip learners with the knowledge and practical skills required to provide effective roadside support and vehicle recovery services. With more vehicles on the roads than ever before and customer expectations rising, skilled roadside technicians are vital to ensuring driver safety, maintaining traffic flow, and delivering outstanding service during vehicle breakdowns. This course covers the fundamentals of roadside assistance, including vehicle systems, common failures, on-site diagnostics, and first-response actions, providing a solid foundation for anyone entering the industry.

Participants will explore a wide range of recovery techniques, from basic towing procedures to handling complex recoveries involving hybrid, electric, commercial, and damaged vehicles. Emphasis is placed on strict health and safety practices, risk management at roadside incidents, and proper use of personal protective equipment. Additionally, students will develop strong customer service skills, learning how to communicate effectively with drivers in distress and manage emotionally challenging situations professionally.

Through scenario-based training and practical simulations, learners will gain hands-on experience in real-world roadside recovery operations. The course also addresses legal responsibilities, environmental considerations, and the use of specialist equipment. By the end of the programme, students will have the confidence and competence to assess vehicle failures, perform temporary repairs, recover stranded vehicles safely, and provide an exceptional customer experience, aligning with industry best practices and IMI professional standards.