T Level Digital Support: IT Systems & Cybersecurity Basics equips learners with essential skills and understanding of how IT systems function, how they are supported, and how they are secured. From the outset, students are introduced to the structure of digital support roles in business and society, gaining practical insights into various types of computer systems, software applications, and hardware components. Through real-life scenarios and interactive activities, learners develop a deep understanding of IT infrastructure and the importance of reliable, secure networks.

The course progresses into core technical areas such as network fundamentals, cyber hygiene, and legal responsibilities relating to data protection and user access control. Students will explore common cyber threats such as phishing and ransomware, understand how to apply basic cybersecurity measures, and analyse real-world breaches. Hands-on lessons in troubleshooting, remote IT support tools, and helpdesk communication give students practical experience in supporting users and diagnosing technical issues in both on-site and cloud-based environments.

Legal and ethical responsibilities are also emphasised, with dedicated units on GDPR, data handling, and digital forensics. Learners are encouraged to evaluate best practices in data privacy and understand how to balance security with usability in workplace settings. The course concludes with a focus on career readiness, including building a professional portfolio, exploring apprenticeship and certification options, and preparing for interviews in the tech sector.