The IT Technician Level 1 course is designed to give learners a comprehensive foundation in the core principles and practices of information technology. Whether you're completely new to the field or aiming to build your technical confidence, this course covers all essential areas required to begin a successful career in IT support and systems maintenance.

The course begins with an introduction to the IT industry and the typical responsibilities of an IT technician. Learners explore computer hardware components such as motherboards, processors, RAM, and storage devices, gaining hands-on knowledge of assembling and configuring basic desktop systems. Input/output devices, safety handling, and hardware troubleshooting are also covered to ensure students can confidently work with various systems.

Software fundamentals are a key focus of this programme. Students learn about the differences between operating systems and application software, along with how to install, configure, and troubleshoot popular platforms like Windows, macOS, and Linux. By mastering these skills, learners will be prepared to solve common issues and assist users with day-to-day software challenges.

Networking basics introduce the essential concepts of connecting systems, including the roles of routers, switches, modems, and the distinctions between wired and wireless networks. Practical training on setting up a basic home or small office network provides learners with real-world experience in configuring and troubleshooting network environments.

In addition to technical proficiency, the course emphasizes computer maintenance, diagnostic procedures, and data security. Lessons on malware prevention, antivirus setup, firewalls, and backup practices prepare students to protect systems from threats. Best practices in user permissions and safe data handling are also addressed, aligning with industry cybersecurity expectations.

The course also features dedicated training in customer service and communication, ensuring that learners can effectively assist users, document issues, and manage support tickets with professionalism. Training on remote assistance tools and managing difficult clients helps round out the soft skills needed for front-line IT roles.

To enhance technical capability, learners will become familiar with common IT tools, diagnostic software, and basic scripting. Introduction to virtual machines and command-line utilities ensures learners are ready to support both physical and virtual IT environments.

The final section of the course is devoted to career development and progression. Learners receive guidance on preparing for industry certifications such as CompTIA A+ and Cisco CCNA, building a strong resume, developing interview skills, and mapping out further education opportunities in networking, cybersecurity, or systems administration.