Course Features
Price
Study Method
Online | Self-paced
Course Format
Reading Material - PDF, article
Duration
6 hours, 45 minutes
Qualification
No formal qualification
Certificate
At completion
Additional info
Coming soon
- Share
Overview
The IT Service Manager Essentials course offers a comprehensive introduction to the core principles and practices of IT Service Management (ITSM), providing learners with the essential tools to manage IT services effectively within modern organisations. The programme begins by exploring the fundamentals of ITSM and introduces the globally recognised ITIL (Information Technology Infrastructure Library) framework. Learners gain a clear understanding of why ITSM is vital for aligning IT services with business goals and delivering consistent value to users.
As the course progresses, learners are introduced to the IT service lifecycle, including service strategy, design, transition, operation, and continual service improvement. These key concepts are examined in detail, with emphasis on roles and responsibilities that ensure each phase of service delivery operates smoothly. A dedicated module on ITSM processes offers step-by-step insight into critical practices such as incident management, problem resolution, change management, configuration, and service level management. This enables learners to understand how structured processes drive performance, minimize disruptions, and maintain service quality.
Practical training continues with a focus on IT service desk operations, including responsibilities, support tools, and effective ticket management techniques such as categorization, prioritization, and escalation. Learners are also introduced to performance metrics, key performance indicators (KPIs), and service level agreements (SLAs), gaining the ability to track, analyse, and improve IT services based on data-driven insights.
An essential module on IT service continuity and disaster recovery planning ensures learners are equipped to develop robust strategies that maintain operations during disruptions. They will also explore governance frameworks like COBIT and ISO/IEC 27001, as well as compliance regulations such as GDPR and PCI DSS, understanding how ITSM contributes to regulatory alignment and risk management.
Finally, learners examine the evolving landscape of IT service management through discussions on automation, AI, cloud-based platforms, and the impact of DevOps. Real-world case studies and practical examples are incorporated to showcase successful ITSM implementations across different industries, reinforcing theoretical knowledge with practical application.
Who is this course for?
The IT Service Manager Essentials course offers a comprehensive introduction to the core principles and practices of IT Service Management (ITSM), providing learners with the essential tools to manage IT services effectively within modern organisations. The programme begins by exploring the fundamentals of ITSM and introduces the globally recognised ITIL (Information Technology Infrastructure Library) framework. Learners gain a clear understanding of why ITSM is vital for aligning IT services with business goals and delivering consistent value to users.
As the course progresses, learners are introduced to the IT service lifecycle, including service strategy, design, transition, operation, and continual service improvement. These key concepts are examined in detail, with emphasis on roles and responsibilities that ensure each phase of service delivery operates smoothly. A dedicated module on ITSM processes offers step-by-step insight into critical practices such as incident management, problem resolution, change management, configuration, and service level management. This enables learners to understand how structured processes drive performance, minimize disruptions, and maintain service quality.
Practical training continues with a focus on IT service desk operations, including responsibilities, support tools, and effective ticket management techniques such as categorization, prioritization, and escalation. Learners are also introduced to performance metrics, key performance indicators (KPIs), and service level agreements (SLAs), gaining the ability to track, analyse, and improve IT services based on data-driven insights.
An essential module on IT service continuity and disaster recovery planning ensures learners are equipped to develop robust strategies that maintain operations during disruptions. They will also explore governance frameworks like COBIT and ISO/IEC 27001, as well as compliance regulations such as GDPR and PCI DSS, understanding how ITSM contributes to regulatory alignment and risk management.
Finally, learners examine the evolving landscape of IT service management through discussions on automation, AI, cloud-based platforms, and the impact of DevOps. Real-world case studies and practical examples are incorporated to showcase successful ITSM implementations across different industries, reinforcing theoretical knowledge with practical application.
Requirements
The IT Service Manager Essentials course offers a comprehensive introduction to the core principles and practices of IT Service Management (ITSM), providing learners with the essential tools to manage IT services effectively within modern organisations. The programme begins by exploring the fundamentals of ITSM and introduces the globally recognised ITIL (Information Technology Infrastructure Library) framework. Learners gain a clear understanding of why ITSM is vital for aligning IT services with business goals and delivering consistent value to users.
As the course progresses, learners are introduced to the IT service lifecycle, including service strategy, design, transition, operation, and continual service improvement. These key concepts are examined in detail, with emphasis on roles and responsibilities that ensure each phase of service delivery operates smoothly. A dedicated module on ITSM processes offers step-by-step insight into critical practices such as incident management, problem resolution, change management, configuration, and service level management. This enables learners to understand how structured processes drive performance, minimize disruptions, and maintain service quality.
Practical training continues with a focus on IT service desk operations, including responsibilities, support tools, and effective ticket management techniques such as categorization, prioritization, and escalation. Learners are also introduced to performance metrics, key performance indicators (KPIs), and service level agreements (SLAs), gaining the ability to track, analyse, and improve IT services based on data-driven insights.
An essential module on IT service continuity and disaster recovery planning ensures learners are equipped to develop robust strategies that maintain operations during disruptions. They will also explore governance frameworks like COBIT and ISO/IEC 27001, as well as compliance regulations such as GDPR and PCI DSS, understanding how ITSM contributes to regulatory alignment and risk management.
Finally, learners examine the evolving landscape of IT service management through discussions on automation, AI, cloud-based platforms, and the impact of DevOps. Real-world case studies and practical examples are incorporated to showcase successful ITSM implementations across different industries, reinforcing theoretical knowledge with practical application.
Career path
The IT Service Manager Essentials course offers a comprehensive introduction to the core principles and practices of IT Service Management (ITSM), providing learners with the essential tools to manage IT services effectively within modern organisations. The programme begins by exploring the fundamentals of ITSM and introduces the globally recognised ITIL (Information Technology Infrastructure Library) framework. Learners gain a clear understanding of why ITSM is vital for aligning IT services with business goals and delivering consistent value to users.
As the course progresses, learners are introduced to the IT service lifecycle, including service strategy, design, transition, operation, and continual service improvement. These key concepts are examined in detail, with emphasis on roles and responsibilities that ensure each phase of service delivery operates smoothly. A dedicated module on ITSM processes offers step-by-step insight into critical practices such as incident management, problem resolution, change management, configuration, and service level management. This enables learners to understand how structured processes drive performance, minimize disruptions, and maintain service quality.
Practical training continues with a focus on IT service desk operations, including responsibilities, support tools, and effective ticket management techniques such as categorization, prioritization, and escalation. Learners are also introduced to performance metrics, key performance indicators (KPIs), and service level agreements (SLAs), gaining the ability to track, analyse, and improve IT services based on data-driven insights.
An essential module on IT service continuity and disaster recovery planning ensures learners are equipped to develop robust strategies that maintain operations during disruptions. They will also explore governance frameworks like COBIT and ISO/IEC 27001, as well as compliance regulations such as GDPR and PCI DSS, understanding how ITSM contributes to regulatory alignment and risk management.
Finally, learners examine the evolving landscape of IT service management through discussions on automation, AI, cloud-based platforms, and the impact of DevOps. Real-world case studies and practical examples are incorporated to showcase successful ITSM implementations across different industries, reinforcing theoretical knowledge with practical application.
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- Overview of ITIL (Information Technology Infrastructure Library) 00:10:00
- Lesson-1 Importance of ITSM in modern organizations 00:10:00
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- Service strategy, design, transition, operation, and continual service 00:10:00
- Service lifecycle and its phases 00:10:00
- Roles and responsibilities in ITSM 00:10:00
- Incident management 00:10:00
- Problem management 00:10:00
- Change management 00:10:00
- Configuration management 00:10:00
- Service level management 00:10:00
- Release and deployment management 00:10:00
- Service asset and configuration management 00:10:00
- Key performance indicators (KPIs) in ITSM 00:10:00
- Service level agreements (SLAs) and service level objectives (SLOs) 00:10:00
- Reporting and analyzing service performance 00:10:00
- Using metrics for continual service improvement 00:10:00
- Overview of IT governance frameworks (e.g., COBIT, ISO/IEC 27001) 00:10:00
- Compliance requirements and regulations (e.g., GDPR, PCI DSS) 00:10:00
- Role of IT service management in ensuring compliance 00:10:00
- Analysis of successful IT service management implementations 00:10:00
- Lessons learned from ITSM case studies 00:10:00
- Practical examples of ITSM in different industries 00:10:00
- Premium Certificate 00:15:00
Is this certificate recognized?
Yes, our premium certificate and transcript are widely recognized and accepted by embassies worldwide, particularly by the UK embassy. This adds credibility to your qualification and enhances its value for professional and academic purposes.
I am a beginner. Is this course suitable for me?
Yes, this course is designed for learners of all levels, including beginners. The content is structured to provide step-by-step guidance, ensuring that even those with no prior experience can follow along and gain valuable knowledge.
I am a professional. Is this course suitable for me?
Yes, professionals will also benefit from this course. It covers advanced concepts, practical applications, and industry insights that can help enhance existing skills and knowledge. Whether you are looking to refine your expertise or expand your qualifications, this course provides valuable learning.
Does this course have an expiry date?
No, you have lifetime access to the course. Once enrolled, you can revisit the materials at any time as long as the course remains available. Additionally, we regularly update our content to ensure it stays relevant and up to date.
How do I claim my free certificate?
I trust you’re in good health. Your free certificate can be located in the Achievement section. The option to purchase a CPD certificate is available but entirely optional, and you may choose to skip it. Please be aware that it’s crucial to click the “Complete” button to ensure the certificate is generated, as this process is entirely automated.
Does this course have assessments and assignments?
Yes, the course includes both assessments and assignments. Your final marks will be determined by a combination of 20% from assignments and 80% from assessments. These evaluations are designed to test your understanding and ensure you have grasped the key concepts effectively.
Is this course accredited?
We are a recognized course provider with CPD, UKRLP, and AOHT membership. The logos of these accreditation bodies will be featured on your premium certificate and transcript, ensuring credibility and professional recognition.
Will I receive a certificate upon completion?
Yes, you will receive a free digital certificate automatically once you complete the course. If you would like a premium CPD-accredited certificate, either in digital or physical format, you can upgrade for a small fee.
Course Features
Price
Study Method
Online | Self-paced
Course Format
Reading Material - PDF, article
Duration
6 hours, 45 minutes
Qualification
No formal qualification
Certificate
At completion
Additional info
Coming soon
- Share
Data Governance Analyst Level 3 Advanced Diploma
Course Line237Original price was: ¥4,742.66.¥145.09Current price is: ¥145.09.
