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Compliance & Risk Management

Course Features

Price

Original price was: ₩933,365.72.Current price is: ₩28,553.37.

Study Method

Online | Self-paced

Course Format

Reading Material - PDF, article

Duration

5 hours, 5 minutes

Qualification

No formal qualification

Certificate

At completion

Additional info

Coming soon

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Customer Service, KYC, CDD & Customer Relationship Management (CRM) Diploma

Overview

The Customer Service, KYC, CDD & Customer Relationship Management (CRM) Diploma is a comprehensive and practical course designed to equip individuals with the core skills required to deliver exceptional customer service while adhering to financial compliance and customer data management best practices. This diploma programme is ideal for individuals working in banking, finance, customer service, sales, and support sectors where compliance and customer experience intersect.

The course begins with a foundational overview of modern customer service practices, including key communication strategies and how to build customer satisfaction. Learners then explore how performance is measured using Key Performance Indicators (KPIs) and how to improve these metrics to align with business goals.

The course offers an in-depth understanding of Know Your Customer (KYC) regulations, exploring their purpose in combating fraud and financial crime. Learners gain practical insight into the documentation, verification process, and compliance procedures required for proper customer identification.

Building on that, the Customer Due Diligence (CDD) module outlines how businesses assess risk and categorise customers. It covers enhanced due diligence procedures and risk-based approaches, which are critical in high-risk industries and roles.

An entire module is dedicated to Customer Relationship Management (CRM), where learners master CRM systems, strategy implementation, data management, and practical CRM tools. This is further enhanced by a focus on customer retention, complaint handling, and building loyalty through incentives and personalised service.

The course also covers the ethical and legal responsibilities of handling customer data, focusing on GDPR, consent, and data protection practices. Real-world case studies tie all these elements together, offering a practical understanding of how KYC, CDD, CRM, and service delivery play out in diverse industry settings.

Upon completion, learners will be confident in navigating the customer service landscape while maintaining regulatory integrity and using CRM platforms to drive customer loyalty and business growth.

This course is designed for customer service professionals, banking and finance employees, compliance officers, CRM specialists, and anyone looking to enhance their understanding of customer-focused compliance and relationship management practices.
There are no formal prerequisites for this course. It is suitable for beginners as well as professionals seeking to expand their skill set in customer service, compliance, and CRM systems. A basic understanding of customer interaction or business operations will be helpful.
Upon completing this diploma, learners can pursue careers as Customer Service Managers, KYC/AML Analysts, Compliance Officers, CRM Executives, Client Relationship Managers, and Customer Experience Specialists. The course also provides a solid foundation for roles in banking, fintech, call centres, retail, and corporate service environments.

Who is this course for?

The Customer Service, KYC, CDD & Customer Relationship Management (CRM) Diploma is a comprehensive and practical course designed to equip individuals with the core skills required to deliver exceptional customer service while adhering to financial compliance and customer data management best practices. This diploma programme is ideal for individuals working in banking, finance, customer service, sales, and support sectors where compliance and customer experience intersect.

The course begins with a foundational overview of modern customer service practices, including key communication strategies and how to build customer satisfaction. Learners then explore how performance is measured using Key Performance Indicators (KPIs) and how to improve these metrics to align with business goals.

The course offers an in-depth understanding of Know Your Customer (KYC) regulations, exploring their purpose in combating fraud and financial crime. Learners gain practical insight into the documentation, verification process, and compliance procedures required for proper customer identification.

Building on that, the Customer Due Diligence (CDD) module outlines how businesses assess risk and categorise customers. It covers enhanced due diligence procedures and risk-based approaches, which are critical in high-risk industries and roles.

An entire module is dedicated to Customer Relationship Management (CRM), where learners master CRM systems, strategy implementation, data management, and practical CRM tools. This is further enhanced by a focus on customer retention, complaint handling, and building loyalty through incentives and personalised service.

The course also covers the ethical and legal responsibilities of handling customer data, focusing on GDPR, consent, and data protection practices. Real-world case studies tie all these elements together, offering a practical understanding of how KYC, CDD, CRM, and service delivery play out in diverse industry settings.

Upon completion, learners will be confident in navigating the customer service landscape while maintaining regulatory integrity and using CRM platforms to drive customer loyalty and business growth.

This course is designed for customer service professionals, banking and finance employees, compliance officers, CRM specialists, and anyone looking to enhance their understanding of customer-focused compliance and relationship management practices.
There are no formal prerequisites for this course. It is suitable for beginners as well as professionals seeking to expand their skill set in customer service, compliance, and CRM systems. A basic understanding of customer interaction or business operations will be helpful.
Upon completing this diploma, learners can pursue careers as Customer Service Managers, KYC/AML Analysts, Compliance Officers, CRM Executives, Client Relationship Managers, and Customer Experience Specialists. The course also provides a solid foundation for roles in banking, fintech, call centres, retail, and corporate service environments.

Requirements

The Customer Service, KYC, CDD & Customer Relationship Management (CRM) Diploma is a comprehensive and practical course designed to equip individuals with the core skills required to deliver exceptional customer service while adhering to financial compliance and customer data management best practices. This diploma programme is ideal for individuals working in banking, finance, customer service, sales, and support sectors where compliance and customer experience intersect.

The course begins with a foundational overview of modern customer service practices, including key communication strategies and how to build customer satisfaction. Learners then explore how performance is measured using Key Performance Indicators (KPIs) and how to improve these metrics to align with business goals.

The course offers an in-depth understanding of Know Your Customer (KYC) regulations, exploring their purpose in combating fraud and financial crime. Learners gain practical insight into the documentation, verification process, and compliance procedures required for proper customer identification.

Building on that, the Customer Due Diligence (CDD) module outlines how businesses assess risk and categorise customers. It covers enhanced due diligence procedures and risk-based approaches, which are critical in high-risk industries and roles.

An entire module is dedicated to Customer Relationship Management (CRM), where learners master CRM systems, strategy implementation, data management, and practical CRM tools. This is further enhanced by a focus on customer retention, complaint handling, and building loyalty through incentives and personalised service.

The course also covers the ethical and legal responsibilities of handling customer data, focusing on GDPR, consent, and data protection practices. Real-world case studies tie all these elements together, offering a practical understanding of how KYC, CDD, CRM, and service delivery play out in diverse industry settings.

Upon completion, learners will be confident in navigating the customer service landscape while maintaining regulatory integrity and using CRM platforms to drive customer loyalty and business growth.

This course is designed for customer service professionals, banking and finance employees, compliance officers, CRM specialists, and anyone looking to enhance their understanding of customer-focused compliance and relationship management practices.
There are no formal prerequisites for this course. It is suitable for beginners as well as professionals seeking to expand their skill set in customer service, compliance, and CRM systems. A basic understanding of customer interaction or business operations will be helpful.
Upon completing this diploma, learners can pursue careers as Customer Service Managers, KYC/AML Analysts, Compliance Officers, CRM Executives, Client Relationship Managers, and Customer Experience Specialists. The course also provides a solid foundation for roles in banking, fintech, call centres, retail, and corporate service environments.

Career path

The Customer Service, KYC, CDD & Customer Relationship Management (CRM) Diploma is a comprehensive and practical course designed to equip individuals with the core skills required to deliver exceptional customer service while adhering to financial compliance and customer data management best practices. This diploma programme is ideal for individuals working in banking, finance, customer service, sales, and support sectors where compliance and customer experience intersect.

The course begins with a foundational overview of modern customer service practices, including key communication strategies and how to build customer satisfaction. Learners then explore how performance is measured using Key Performance Indicators (KPIs) and how to improve these metrics to align with business goals.

The course offers an in-depth understanding of Know Your Customer (KYC) regulations, exploring their purpose in combating fraud and financial crime. Learners gain practical insight into the documentation, verification process, and compliance procedures required for proper customer identification.

Building on that, the Customer Due Diligence (CDD) module outlines how businesses assess risk and categorise customers. It covers enhanced due diligence procedures and risk-based approaches, which are critical in high-risk industries and roles.

An entire module is dedicated to Customer Relationship Management (CRM), where learners master CRM systems, strategy implementation, data management, and practical CRM tools. This is further enhanced by a focus on customer retention, complaint handling, and building loyalty through incentives and personalised service.

The course also covers the ethical and legal responsibilities of handling customer data, focusing on GDPR, consent, and data protection practices. Real-world case studies tie all these elements together, offering a practical understanding of how KYC, CDD, CRM, and service delivery play out in diverse industry settings.

Upon completion, learners will be confident in navigating the customer service landscape while maintaining regulatory integrity and using CRM platforms to drive customer loyalty and business growth.

This course is designed for customer service professionals, banking and finance employees, compliance officers, CRM specialists, and anyone looking to enhance their understanding of customer-focused compliance and relationship management practices.
There are no formal prerequisites for this course. It is suitable for beginners as well as professionals seeking to expand their skill set in customer service, compliance, and CRM systems. A basic understanding of customer interaction or business operations will be helpful.
Upon completing this diploma, learners can pursue careers as Customer Service Managers, KYC/AML Analysts, Compliance Officers, CRM Executives, Client Relationship Managers, and Customer Experience Specialists. The course also provides a solid foundation for roles in banking, fintech, call centres, retail, and corporate service environments.

    • Understanding the Role of Customer Service 00:10:00
    • Customer Service Strategies 00:10:00
    • Customer Service Communication Skills 00:10:00
    • Measuring Customer Service Performance 00:10:00
    • How to Improve Customer Service Metrics 00:10:00
    • What is KYC and Why is It Important? 00:10:00
    • KYC Process and Documentation 00:10:00
    • KYC Compliance and Best Practices 00:10:00
    • Introduction to CDD 00:10:00
    • Types of Due Diligence 00:10:00
    • CDD Procedures and Risk Assessment 00:10:00
    • Introduction to CRM Systems 00:10:00
    • Implementing a CRM Strategy 00:10:00
    • CRM Tools and Platforms 00:10:00
    • Data Management in CRM 00:10:00
    • Building Long-term Customer Relationships 00:10:00
    • Loyalty Programs and Incentives 00:10:00
    • Handling Customer Complaints and Feedback 00:10:00
    • Ethical Considerations in Customer Service 00:10:00
    • Data Protection and GDPR 00:10:00
    • Customer Consent and Data Usage 00:10:00
    • Real-World Applications of KYC and CDD 00:10:00
    • Effective Use of CRM in Different Industries 00:10:00
    • Customer Service Excellence 00:10:00
    • Exam of Customer Service, KYC, CDD & Customer Relationship Management (CRM) Diploma 00:50:00
    • Premium Certificate 00:15:00
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Yes, our premium certificate and transcript are widely recognized and accepted by embassies worldwide, particularly by the UK embassy. This adds credibility to your qualification and enhances its value for professional and academic purposes.

Yes, this course is designed for learners of all levels, including beginners. The content is structured to provide step-by-step guidance, ensuring that even those with no prior experience can follow along and gain valuable knowledge.

Yes, professionals will also benefit from this course. It covers advanced concepts, practical applications, and industry insights that can help enhance existing skills and knowledge. Whether you are looking to refine your expertise or expand your qualifications, this course provides valuable learning.

No, you have lifetime access to the course. Once enrolled, you can revisit the materials at any time as long as the course remains available. Additionally, we regularly update our content to ensure it stays relevant and up to date.

I trust you’re in good health. Your free certificate can be located in the Achievement section. The option to purchase a CPD certificate is available but entirely optional, and you may choose to skip it. Please be aware that it’s crucial to click the “Complete” button to ensure the certificate is generated, as this process is entirely automated.

Yes, the course includes both assessments and assignments. Your final marks will be determined by a combination of 20% from assignments and 80% from assessments. These evaluations are designed to test your understanding and ensure you have grasped the key concepts effectively.

We are a recognized course provider with CPD, UKRLP, and AOHT membership. The logos of these accreditation bodies will be featured on your premium certificate and transcript, ensuring credibility and professional recognition.

Yes, you will receive a free digital certificate automatically once you complete the course. If you would like a premium CPD-accredited certificate, either in digital or physical format, you can upgrade for a small fee.

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Course Features

Price

Original price was: ₩933,365.72.Current price is: ₩28,553.37.

Study Method

Online | Self-paced

Course Format

Reading Material - PDF, article

Duration

5 hours, 5 minutes

Qualification

No formal qualification

Certificate

At completion

Additional info

Coming soon

  • Share

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