This City & Guilds introductory course in Business Administration and Office Support is designed to provide learners with a strong foundation in administrative practices and professional office operations. Whether you're aiming to become a receptionist, office assistant, or administrative coordinator, this course delivers essential insights into how businesses function and how administrative professionals contribute to smooth and effective workplace operations.

Throughout the course, learners will explore the core responsibilities of an office administrator, including managing documentation, maintaining office organisation, handling communications, supporting meetings, and using business software tools such as Microsoft Word, Excel, and Outlook. The curriculum places a strong emphasis on workplace professionalism, time management, and customer service skills to ensure learners can adapt to real-world business settings with confidence.

Additionally, the course delves into data protection and GDPR basics, effective meeting support, and how to prepare for career advancement in the field of business administration. Practical assessments and portfolio development help reinforce learning outcomes while preparing students for job interviews, CV creation, and continued professional development. By the end of the programme, learners will be equipped with the technical competence, soft skills, and workplace awareness required for administrative roles in diverse sectors across the UK.