The "CII: Ethics, Conduct & Professional Standards in Insurance" course offers a comprehensive introduction to the ethical foundations and professional behaviours essential in today’s insurance sector. Learners explore the concepts of ethics and professionalism, the CII Code of Ethics, and the vital role ethical conduct plays in maintaining public trust and enhancing the reputation of the insurance profession. The course highlights the importance of personal integrity, fairness, and transparency in all client dealings, as well as the significance of applying ethical principles consistently across sales, advisory, underwriting, and claims practices.

Students will gain a deep understanding of the UK’s legal and regulatory environment, including the roles of the Financial Conduct Authority (FCA) and Prudential Regulation Authority (PRA), and the requirements under the Senior Managers and Certification Regime (SM&CR). Practical case studies provide opportunities to analyse real-world ethical dilemmas and apply decision-making models to challenging scenarios. The course also emphasises the critical influence of leadership, governance structures, and organisational culture in promoting ethical behaviour across all levels of an insurance business.

Additionally, this course covers the importance of continuous professional development (CPD) as part of maintaining professional standards, along with strategies for handling conflicts of interest, encouraging whistleblowing, and supporting ongoing ethical awareness. By the end of the course, learners will be better equipped to navigate ethical challenges, meet professional standards, and foster a culture of compliance and trust within their organisations.