The SVQ Level 3 in Management (Leadership & Workplace Performance) is a practical, work-based qualification tailored for individuals who manage people, projects, or operations in a business environment. Aligned with Scottish Vocational Qualification standards, this course empowers learners with the tools and confidence to lead teams, improve organisational outcomes, and ensure effective workplace performance through strong leadership and structured management practices.

Learners begin by exploring the fundamental differences between leadership and management, examining how organisational structures function and how managers play a vital role in aligning teams with strategic objectives. Emphasis is placed on understanding team dynamics, identifying individual roles, and managing lines of communication and responsibility across departments.

The course progresses into the core competencies of leadership, where learners explore various leadership styles, motivation strategies, and methods for building team morale. Students are taught how to delegate effectively, empower their teams, and lead through periods of change or uncertainty—critical skills for any manager in today’s evolving workplace.

A major component of the qualification is performance management. Learners gain expertise in setting SMART goals, monitoring key performance indicators (KPIs), providing constructive feedback, and handling underperformance professionally. Lessons in conducting appraisals and review meetings equip learners to manage performance cycles confidently and ethically.

Communication and collaboration are explored through modules that focus on active listening, inclusive communication, conflict resolution, and team engagement. Learners improve their ability to lead meetings, deliver briefings, and communicate effectively across different levels of the organisation.

Problem solving and decision-making skills are developed through practical exercises in root cause analysis, risk assessment, and collaborative problem resolution. Learners use structured tools and models to make informed decisions and involve their teams in continuous improvement processes.

Time management and project planning are also covered in depth. Learners discover how to plan and prioritise work, allocate resources efficiently, and use tools such as Gantt charts and task trackers to manage deadlines and interruptions. These planning skills are essential for coordinating team activity and delivering business outcomes on schedule.

Professional development is a key theme throughout the course. Learners are guided in identifying training needs, supporting staff progression, and applying coaching and mentoring techniques. They also engage in reflective practice to enhance their own leadership performance and adapt to future challenges.

The final modules ensure that learners understand compliance and ethical standards within the workplace. Topics include health and safety responsibilities, equality and inclusion, and the importance of acting with integrity. Learners conduct a compliance audit and demonstrate their understanding of policy adherence and ethical leadership.

By the end of the course, learners will have created a portfolio of workplace-based evidence and practical assessments, demonstrating real-world application of their management skills. This qualification not only enhances day-to-day leadership capability but also prepares learners for career advancement within their organisation or sector.