The SVQ Level 3 in Business and Administration (Office Skills & Organisation) is a comprehensive course designed for individuals looking to build or enhance a career in office administration. Developed in line with Scottish Vocational Qualifications standards, this course focuses on practical workplace competencies, enabling learners to contribute effectively to the day-to-day operations of businesses and organisations in the UK.

The course begins with a detailed overview of business administration, helping learners understand the roles, structures, and communication channels that drive organisational success. Students will examine business policies, procedures, and ethical practices, with a focus on equality, diversity, and inclusion in modern office environments. This foundation prepares learners to navigate the professional standards expected in administrative roles.

Key modules include managing documentation, information handling, and maintaining both digital and paper-based systems. Learners develop the ability to create, format, and securely manage business documents in compliance with GDPR and UK data protection laws. Practical lessons in archiving, filing, and information disposal ensure that learners can manage confidential data with integrity and professionalism.

The course places strong emphasis on digital literacy and office technology, covering the use of word processing, spreadsheets, presentation tools, and scheduling systems. Learners also explore IT safety, security practices, and troubleshooting common tech issues in an office setting. These digital skills are essential for supporting the fast-paced demands of today's administrative workplaces.

Communication and interpersonal skills are explored in depth, including verbal and written communication, professional etiquette, handling complaints, and engaging with customers and colleagues. Lessons focus on enhancing workplace communication through emails, reports, and telephone interactions while promoting positive relationships with internal and external stakeholders.

Organisational efficiency is another key theme. Learners are introduced to effective time management, prioritisation, and task delegation strategies. They gain practical experience using planning tools and working under pressure to meet deadlines while maintaining a productive and supportive office culture.

Support for meetings and events is also covered, with training in preparing agendas, booking logistics, minute-taking, and evaluating the success of events. These skills are crucial for administrative roles that involve coordination and operational support.

Additional modules focus on delivering excellent customer service, recognising the importance of responsiveness, empathy, and feedback handling. Learners also explore workplace health and safety, risk assessment, ergonomics, and legal responsibilities, ensuring they are equipped to maintain safe and compliant working environments.

By the end of the course, learners will be confident in their ability to handle administrative responsibilities efficiently and professionally. The qualification supports career growth while also meeting employer expectations for highly competent office staff across both the public and private sectors.