In healthcare settings, the front-of-house and administrative staff play a vital role in ensuring smooth operations and providing excellent customer service. This course offers a detailed understanding of the responsibilities and expectations of non-clinical staff within healthcare environments. The program begins by introducing the essential role of non-clinical staff, highlighting the importance of effective communication and customer service. As healthcare facilities rely heavily on efficient management, students will learn critical skills in appointment scheduling, queue management, and handling patient records.

The course also covers key topics such as insurance and billing procedures, ensuring students are equipped to manage health insurance claims, billing, and payment processing efficiently. Additionally, students will develop strong administrative capabilities, including office supply management, time management, and prioritization. The importance of collaboration with clinical staff is emphasized, ensuring non-clinical professionals can effectively interact with medical professionals to support patient care.

The course includes a focus on crisis management, ensuring that students are prepared to handle emergencies at the front desk. Professionalism and ethics are also discussed, helping learners understand how to maintain high standards of conduct in a healthcare setting. Finally, the course explores career development, guiding learners on advancing in non-clinical healthcare roles.