The Network Support Engineer Level 5 Advanced Diploma provides a detailed and practical exploration of networking technologies, infrastructure design, and support strategies. Beginning with foundational networking concepts such as the OSI and TCP/IP models, LAN/WAN architecture, and essential hardware components, learners build a solid technical base. The course then progresses to advanced configurations involving IP addressing, subnetting, VLAN setup, wireless network deployment, and WAN technologies like MPLS and VPNs.

Students gain in-depth experience with network operating systems, including Windows Server and Linux, and develop practical skills in setting up Active Directory, DNS, DHCP, and file services. Real-world troubleshooting techniques are covered extensively using packet analyzers, log files, and industry-recognised methodologies to solve hardware, software, and connectivity issues.

The programme also explores next-generation technologies such as cloud networking, virtualization, IoT systems, and Software-Defined Networking (SDN). Security modules address cyber threats, firewall configuration, endpoint protection, and compliance with data protection regulations. Learners are introduced to automation tools like Ansible and Python scripting for Cisco environments, enhancing efficiency in repetitive tasks.

Finally, the course includes career development and certification support. Learners receive guidance in preparing for globally recognised credentials such as Cisco CCNA, CompTIA Network+, and Microsoft certifications. It also focuses on communication skills and portfolio development to help students confidently enter or advance in the IT and networking industry.