The Network Support Engineer Level 3 Advanced Diploma offers an in-depth introduction to the world of computer networking, providing students with a comprehensive foundation in both theoretical knowledge and practical expertise essential for today's IT support professionals. Whether you're just starting out or looking to strengthen your technical skills, this course is tailored to help you understand, configure, and manage modern network infrastructures.

The course begins with the fundamentals of networking, exploring essential concepts such as the OSI and TCP/IP models, IP addressing, subnetting, and the roles of core network hardware including routers and switches. You’ll gain a solid understanding of various network types like LAN, WAN, and WLAN, all vital to building real-world networking knowledge.

As the course progresses, learners are guided through network configuration and troubleshooting techniques, including the use of diagnostic tools such as ping, traceroute, and netstat. Common protocols like HTTP, FTP, DNS, and DHCP are explored to ensure you're equipped to resolve connectivity issues effectively.

Network security is a critical part of the curriculum, introducing learners to firewalls, VPNs, encryption basics, and threat mitigation strategies for dealing with malware, phishing, and DoS attacks. You'll learn the best practices for securing a network, ensuring compliance and reliability in both corporate and small business environments.

Students will also delve into server administration, gaining hands-on experience with Linux and Windows Server, managing user permissions, performing backups, and monitoring server performance. Additional lectures cover wireless networking, where you'll work with wireless access points, troubleshoot connectivity issues, and explore the latest technologies such as Wi-Fi 6 and 5G.

Modern businesses rely on cloud computing, so this course introduces cloud networking basics, including virtual private cloud (VPC) setup, cloud security, and managing cloud-based infrastructure across platforms like AWS, Microsoft Azure, and Google Cloud.

Advanced modules focus on automated network management, Quality of Service (QoS), and Software-Defined Networking (SDN)—equipping you with forward-thinking skills in performance monitoring and emerging networking trends. The course also includes preparation for industry-recognised certifications such as CompTIA Network+ and Cisco CCNA, boosting your credentials for the job market.

Finally, the programme wraps up with a module on professional development, helping you build a portfolio, master job interviews, and understand career pathways in network engineering. You’ll also explore ethical practices and communication skills vital for success in a modern IT environment.