The Housing Officer course offers comprehensive training in the responsibilities and functions of professionals working within the social housing sector. It begins with an introduction to the principles of social housing, offering learners an overview of its purpose, challenges, and impact on communities. The course also highlights the diverse career opportunities available to aspiring housing officers and social housing managers, giving insight into the pathways for progression within this vital public service field.

Learners will develop essential skills in tenant selection and management, ensuring fair and inclusive practices when allocating housing and maintaining positive tenant relationships. The course also addresses critical financial responsibilities such as managing rental income and handling arrears, with practical strategies to ensure sustainable tenancies and financial accountability. Key professional development areas are explored through modules on time management, organisational skills, communication techniques, and effective negotiation—ensuring students can operate efficiently and diplomatically in high-pressure environments.

A central theme of the course is community well-being and conflict resolution, which is addressed in the module on dealing with anti-social behaviours. Stress management is also covered to help professionals maintain resilience and mental wellness in a demanding role. Technical and operational knowledge is developed through lessons on housing maintenance, health and safety regulations, and the importance of secure environments in social housing management.

The course concludes by focusing on resident engagement and the value of involving tenants in housing decisions. A final module on career guidance provides learners with actionable steps to enter or progress within the housing sector confidently and professionally.