This course introduces learners to the core principles of digital literacy, beginning with an understanding of everyday digital devices, internet browsers, and safe online behaviour. It helps build confidence in navigating digital platforms and using common troubleshooting techniques. The aim is to empower learners with the foundational skills needed to engage with technology confidently and responsibly.

Learners will explore communication tools like email, video conferencing, and messaging apps, focusing on both their technical use and digital etiquette. From setting up an email account to managing inboxes and avoiding scams, this module ensures learners are equipped to communicate effectively and securely online.

The course also introduces cloud-based applications such as Google Workspace and Microsoft 365, teaching how to create, edit, and collaborate on documents, spreadsheets, and presentations. Learners will practise real-time collaboration techniques, explore version control features, and apply these skills to typical work and study tasks.

Practical digital life tasks are covered in detail, including online shopping, managing subscriptions, booking travel, using public services like NHS portals, and accessing financial tools. A special focus is given to cybersecurity, digital balance, and recognising misinformation, especially in the context of social media. The final section helps learners build habits for lifelong learning, access digital tutorials, and stay updated with technology trends.