The ESOL for Hospitality & Customer Service course is tailored for individuals looking to build strong English communication skills within hotel, restaurant, and customer-facing environments. The course provides learners with relevant vocabulary, functional grammar, and real-world phrases used across the hospitality sector. Each lesson is designed to support clear, polite, and professional interaction with customers, guests, and colleagues.

Learners will practice welcoming guests, introducing themselves, taking food and drink orders, clarifying questions, and dealing with common customer complaints. Lessons focus on speaking, listening, reading, and writing skills needed to manage day-to-day situations like check-ins, order taking, telephone conversations, safety procedures, and teamwork. Special attention is given to customer service etiquette, workplace vocabulary, and responding appropriately to problems.

Through roleplay scenarios, email writing tasks, and mock interviews, learners will also prepare for entry-level employment or career progression in hospitality. This ESOL course supports not just language development but also cultural awareness, personal confidence, and professionalism, making it ideal for individuals planning to join or currently working in hotels, cafes, restaurants, or customer service roles.