The ESOL for Healthcare Workers: Communication in Care Settings course equips learners with the vital English language abilities required for everyday interactions in the healthcare and social care sectors. Whether communicating with patients, colleagues, or supervisors, learners will develop the confidence and clarity to use appropriate vocabulary and tone across a variety of real-life care scenarios. The course covers formal and informal communication, telephone etiquette, workplace documentation, and culturally sensitive interactions—all tailored to the needs of health and care workers.

Learners will engage in roleplays, simulations, and structured tasks to practice greeting patients, giving updates, reporting incidents, and writing clear, professional care notes. Special attention is given to understanding medical terminology, patient records, and standard forms used in care settings. Participants will also explore how to adapt communication styles to support patients with diverse needs, including those with limited mobility, cognitive impairments, or different cultural backgrounds.

By the end of this course, students will feel more confident navigating healthcare settings, from reading safety notices to documenting care plans and handling complaints. The course promotes both verbal fluency and professionalism, ensuring learners are ready for roles in care homes, hospitals, and community support services across the UK.