The "Data-Driven Decision Making: Key Performance Indicators (KPIs)" course offers an essential foundation in how KPIs are used to measure and guide business performance. The course begins with an introduction to the basics of KPIs, highlighting their importance in decision-making processes across industries. Students will gain a solid understanding of how data can be collected, analyzed, and utilized to create KPIs that align with business objectives. They will learn about different data sources, collection methods, and how to ensure the accuracy and integrity of the data used in KPI development.

Next, the course covers how to select and develop KPIs, with a focus on identifying relevant business goals, defining measurable KPIs, and setting SMART (Specific, Measurable, Achievable, Relevant, Time-bound) goals. The course further delves into data collection techniques, analysis tools, and software, ensuring students understand the process of transforming raw data into actionable insights.

The course explores industry-specific KPIs through case studies in sectors like finance, retail, e-commerce, and healthcare. These real-world examples allow students to see how KPIs are applied in different contexts, enhancing their ability to design and implement KPIs effectively. KPI visualization and reporting techniques are also covered, where students learn to create intuitive KPI dashboards and use data visualization tools to present key insights to stakeholders.

The course concludes with a focus on implementing KPIs in the UK context, addressing regulatory and compliance considerations, potential challenges in KPI implementation, and best practices for continuous improvement. By the end of the course, students will be well-equipped to use KPIs to make data-driven decisions that improve business outcomes and performance across various sectors.