The Customer Success Manager Level 3 Advanced Diploma is an advanced, hands-on course aimed at preparing students for a successful career in customer success management. Students will explore the integral role of a customer success manager within organizations, learning about key responsibilities, customer success metrics, and the importance of building strong customer relationships. The course covers essential areas such as the implementation of customer relationship management (CRM) systems, leveraging customer data for success, and understanding privacy regulations such as GDPR. Students will also delve into customer segmentation and persona development to optimize communication and marketing strategies. A key focus is on mapping the customer journey, identifying critical touchpoints, and employing strategies to measure satisfaction and optimize the experience. Additionally, learners will develop advanced communication skills, understanding how to handle difficult customer interactions and foster customer advocacy programs. The course introduces key customer success technologies, such as automation and data analytics tools, and guides students through real-world case studies of successful implementations. Throughout the program, learners will explore strategies for improving customer retention, upselling, and expanding customer relationships. The final part of the course focuses on leadership skills in customer success management, covering team management, performance metrics, and continuous improvement. A capstone project allows students to apply their knowledge to real-world scenarios, culminating in a comprehensive assessment to demonstrate their understanding and readiness for the customer success role.