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Business Admin & Management HR, Recruitment & Equality Marketing & E-Commerce Communication & Emotional Intelligence Hospitality Management

Course Features

Price

Original price was: £490.00.Current price is: £14.99.

Study Method

Online | Self-paced

Course Format

Reading Material - PDF, article

Duration

6 hours, 35 minutes

Qualification

No formal qualification

Certificate

At completion

Additional info

Coming soon

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customer experience management showing a business team reviewing customer journey maps, feedback charts and service metrics

Overview

Customer experience management at Level 3 equips learners with the skills to design, deliver, and improve the way customers interact with a business at every stage of their journey. This advanced diploma provides a structured pathway into one of the most important areas of modern business, where customer satisfaction, loyalty, and trust directly influence long-term success.

You will learn how to map customer journeys, collect meaningful data, and turn insights into practical improvements. The course covers how organisations use feedback, analytics, and segmentation to understand what customers want and how their needs change over time. By combining data with service design thinking, you will be able to create experiences that feel personal, efficient, and consistent across all channels.

A strong focus is placed on real-world customer interactions. You will gain the ability to manage complaints professionally, resolve issues effectively, and build lasting relationships through clear communication and service recovery strategies. The programme also explores ethical considerations, ensuring you understand how to handle customer data responsibly and maintain trust.

Technology plays a major role in modern customer experience, and this diploma introduces you to tools such as CRM systems, feedback management platforms, and social media monitoring. You will learn how to use these systems to track performance, identify trends, and improve engagement.

Leadership and team management are also included, preparing you to support or lead a customer experience team. You will develop skills in change management, employee engagement, and continuous improvement, enabling you to drive positive service culture within an organisation.

Upon successful completion, learners will receive a free course completion certificate. For those who need professional documentation, multiple premium certificate and transcript options are available for purchase. All students also benefit from 5-star rated support, available 24/7 via email, providing expert guidance throughout the learning journey.

This diploma is ideal for customer service professionals, team leaders, business owners, and anyone responsible for improving customer satisfaction. It is also suitable for individuals working in retail, hospitality, call centres, or digital services who want to develop formal customer experience management skills and progress into higher-level roles.

No formal qualification is required. Learners should have basic computer and communication skills, along with an interest in customer service, business operations, or marketing. A willingness to work with data, feedback systems, and service improvement processes will help you succeed in this programme.
Completing this diploma can lead to roles such as customer experience manager, customer success specialist, service quality analyst, or CRM coordinator. It also provides a strong foundation for further study in business management, marketing, or service design, supporting long-term career growth.

Who is this course for?

Customer experience management at Level 3 equips learners with the skills to design, deliver, and improve the way customers interact with a business at every stage of their journey. This advanced diploma provides a structured pathway into one of the most important areas of modern business, where customer satisfaction, loyalty, and trust directly influence long-term success.

You will learn how to map customer journeys, collect meaningful data, and turn insights into practical improvements. The course covers how organisations use feedback, analytics, and segmentation to understand what customers want and how their needs change over time. By combining data with service design thinking, you will be able to create experiences that feel personal, efficient, and consistent across all channels.

A strong focus is placed on real-world customer interactions. You will gain the ability to manage complaints professionally, resolve issues effectively, and build lasting relationships through clear communication and service recovery strategies. The programme also explores ethical considerations, ensuring you understand how to handle customer data responsibly and maintain trust.

Technology plays a major role in modern customer experience, and this diploma introduces you to tools such as CRM systems, feedback management platforms, and social media monitoring. You will learn how to use these systems to track performance, identify trends, and improve engagement.

Leadership and team management are also included, preparing you to support or lead a customer experience team. You will develop skills in change management, employee engagement, and continuous improvement, enabling you to drive positive service culture within an organisation.

Upon successful completion, learners will receive a free course completion certificate. For those who need professional documentation, multiple premium certificate and transcript options are available for purchase. All students also benefit from 5-star rated support, available 24/7 via email, providing expert guidance throughout the learning journey.

This diploma is ideal for customer service professionals, team leaders, business owners, and anyone responsible for improving customer satisfaction. It is also suitable for individuals working in retail, hospitality, call centres, or digital services who want to develop formal customer experience management skills and progress into higher-level roles.

No formal qualification is required. Learners should have basic computer and communication skills, along with an interest in customer service, business operations, or marketing. A willingness to work with data, feedback systems, and service improvement processes will help you succeed in this programme.
Completing this diploma can lead to roles such as customer experience manager, customer success specialist, service quality analyst, or CRM coordinator. It also provides a strong foundation for further study in business management, marketing, or service design, supporting long-term career growth.

Requirements

Customer experience management at Level 3 equips learners with the skills to design, deliver, and improve the way customers interact with a business at every stage of their journey. This advanced diploma provides a structured pathway into one of the most important areas of modern business, where customer satisfaction, loyalty, and trust directly influence long-term success.

You will learn how to map customer journeys, collect meaningful data, and turn insights into practical improvements. The course covers how organisations use feedback, analytics, and segmentation to understand what customers want and how their needs change over time. By combining data with service design thinking, you will be able to create experiences that feel personal, efficient, and consistent across all channels.

A strong focus is placed on real-world customer interactions. You will gain the ability to manage complaints professionally, resolve issues effectively, and build lasting relationships through clear communication and service recovery strategies. The programme also explores ethical considerations, ensuring you understand how to handle customer data responsibly and maintain trust.

Technology plays a major role in modern customer experience, and this diploma introduces you to tools such as CRM systems, feedback management platforms, and social media monitoring. You will learn how to use these systems to track performance, identify trends, and improve engagement.

Leadership and team management are also included, preparing you to support or lead a customer experience team. You will develop skills in change management, employee engagement, and continuous improvement, enabling you to drive positive service culture within an organisation.

Upon successful completion, learners will receive a free course completion certificate. For those who need professional documentation, multiple premium certificate and transcript options are available for purchase. All students also benefit from 5-star rated support, available 24/7 via email, providing expert guidance throughout the learning journey.

This diploma is ideal for customer service professionals, team leaders, business owners, and anyone responsible for improving customer satisfaction. It is also suitable for individuals working in retail, hospitality, call centres, or digital services who want to develop formal customer experience management skills and progress into higher-level roles.

No formal qualification is required. Learners should have basic computer and communication skills, along with an interest in customer service, business operations, or marketing. A willingness to work with data, feedback systems, and service improvement processes will help you succeed in this programme.
Completing this diploma can lead to roles such as customer experience manager, customer success specialist, service quality analyst, or CRM coordinator. It also provides a strong foundation for further study in business management, marketing, or service design, supporting long-term career growth.

Career path

Customer experience management at Level 3 equips learners with the skills to design, deliver, and improve the way customers interact with a business at every stage of their journey. This advanced diploma provides a structured pathway into one of the most important areas of modern business, where customer satisfaction, loyalty, and trust directly influence long-term success.

You will learn how to map customer journeys, collect meaningful data, and turn insights into practical improvements. The course covers how organisations use feedback, analytics, and segmentation to understand what customers want and how their needs change over time. By combining data with service design thinking, you will be able to create experiences that feel personal, efficient, and consistent across all channels.

A strong focus is placed on real-world customer interactions. You will gain the ability to manage complaints professionally, resolve issues effectively, and build lasting relationships through clear communication and service recovery strategies. The programme also explores ethical considerations, ensuring you understand how to handle customer data responsibly and maintain trust.

Technology plays a major role in modern customer experience, and this diploma introduces you to tools such as CRM systems, feedback management platforms, and social media monitoring. You will learn how to use these systems to track performance, identify trends, and improve engagement.

Leadership and team management are also included, preparing you to support or lead a customer experience team. You will develop skills in change management, employee engagement, and continuous improvement, enabling you to drive positive service culture within an organisation.

Upon successful completion, learners will receive a free course completion certificate. For those who need professional documentation, multiple premium certificate and transcript options are available for purchase. All students also benefit from 5-star rated support, available 24/7 via email, providing expert guidance throughout the learning journey.

This diploma is ideal for customer service professionals, team leaders, business owners, and anyone responsible for improving customer satisfaction. It is also suitable for individuals working in retail, hospitality, call centres, or digital services who want to develop formal customer experience management skills and progress into higher-level roles.

No formal qualification is required. Learners should have basic computer and communication skills, along with an interest in customer service, business operations, or marketing. A willingness to work with data, feedback systems, and service improvement processes will help you succeed in this programme.
Completing this diploma can lead to roles such as customer experience manager, customer success specialist, service quality analyst, or CRM coordinator. It also provides a strong foundation for further study in business management, marketing, or service design, supporting long-term career growth.

    • Fundamentals of Customer Experience 00:10:00
    • Importance of CEM in Business 00:10:00
    • Customer Journey Mapping 00:10:00
    • Data Collection and Analysis 00:10:00
    • Customer Segmentation 00:10:00
    • Predictive Analytics for CEM 00:10:00
    • Service Design Thinking 00:10:00
    • Creating Touchpoint Experiences 00:10:00
    • Personalization and Customization 00:10:00
    • Customer Feedback and Surveys 00:10:00
    • Voice of the Customer (VoC) Programs 00:10:00
    • Employee Engagement in CEM 00:10:00
    • Key Performance Indicators (KPIs) for CEM 00:10:00
    • Net Promoter Score (NPS) 00:10:00
    • Customer Effort Score (CES) 00:10:00
    • Customer Relationship Management (CRM) Systems 00:10:00
    • Customer Feedback Management Software 00:10:00
    • Social Media Listening and Engagement 00:10:00
    • Complaint Handling Best Practices 00:10:00
    • Service Recovery Strategies 00:10:00
    • Building Customer Trust 00:10:00
    • Data Privacy and Ethics 00:10:00
    • Transparency and Trust 00:10:00
    • Responsible Marketing 00:10:00
    • CEM Team Roles and Responsibilities 00:10:00
    • Leadership Skills in CEM 00:10:00
    • Change Management for CEM 00:10:00
    • Real-world CEM Success Stories 00:10:00
    • Industry-specific CEM Examples 00:10:00
    • Emerging Trends in CEM 00:10:00
    • Capstone Project Guidelines 00:10:00
    • Presentation and Reporting 00:10:00
    • Evaluation and Graduation 00:10:00
    • Exam of Customer Experience Management Level 3 Advanced Diploma 00:50:00
    • Premium Certificate 00:15:00
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Yes, our premium certificate and transcript are widely recognized and accepted by embassies worldwide, particularly by the UK embassy. This adds credibility to your qualification and enhances its value for professional and academic purposes.

Yes, this course is designed for learners of all levels, including beginners. The content is structured to provide step-by-step guidance, ensuring that even those with no prior experience can follow along and gain valuable knowledge.

Yes, professionals will also benefit from this course. It covers advanced concepts, practical applications, and industry insights that can help enhance existing skills and knowledge. Whether you are looking to refine your expertise or expand your qualifications, this course provides valuable learning.

No, you have lifetime access to the course. Once enrolled, you can revisit the materials at any time as long as the course remains available. Additionally, we regularly update our content to ensure it stays relevant and up to date.

I trust you’re in good health. Your free certificate can be located in the Achievement section. The option to purchase a CPD certificate is available but entirely optional, and you may choose to skip it. Please be aware that it’s crucial to click the “Complete” button to ensure the certificate is generated, as this process is entirely automated.

Yes, the course includes both assessments and assignments. Your final marks will be determined by a combination of 20% from assignments and 80% from assessments. These evaluations are designed to test your understanding and ensure you have grasped the key concepts effectively.

We are a recognized course provider with CPD, UKRLP, and AOHT membership. The logos of these accreditation bodies will be featured on your premium certificate and transcript, ensuring credibility and professional recognition.

Yes, you will receive a free digital certificate automatically once you complete the course. If you would like a premium CPD-accredited certificate, either in digital or physical format, you can upgrade for a small fee.

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Course Features

Price

Original price was: £490.00.Current price is: £14.99.

Study Method

Online | Self-paced

Course Format

Reading Material - PDF, article

Duration

6 hours, 35 minutes

Qualification

No formal qualification

Certificate

At completion

Additional info

Coming soon

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