This City & Guilds course provides a thorough introduction to the responsibilities and expectations of a support worker within the UK’s health and social care sector. Learners will explore the foundational principles of care including dignity, respect, and inclusion, and understand how these values translate into everyday practice across various care settings, from residential homes to community outreach environments.

The curriculum builds a strong base in communication techniques, including verbal, non-verbal, and written skills essential for interacting with service users, colleagues, and professionals. It delves into safeguarding practices, person-centred care, infection prevention, and professional conduct—ensuring that learners can meet both the emotional and physical needs of those they support while upholding industry standards and ethical practices.

Key areas such as health and safety legislation, equality and inclusion, mental health support, and duty of care are covered with practical scenarios and real-world applications. Learners will gain insight into relevant UK laws including the Care Act, Mental Capacity Act, and GDPR. With assessment activities woven throughout, the course prepares individuals not only for the workplace but also for further qualifications or career progression in adult care or healthcare settings.